We implemented a chatbot on the smart.com website.
– 24/7 support and information.
– A new UX for an easy way to communicate.
– Easily understand and adapt to customers.
– Facilitate customer conversion.
In April 2019 we achieved
– 26% increase of Conversion Rate.
– 92% Accuracy in answers
Conversion rates increase
– Test Drive: 20%
– Appointment: 35%
– Car Configuration: 35%
– Newsletter Subscription: 20%
