All Case Studies

    Document Automation

    Human in the Loop Document Automation

    Automating underwriting processes by using a Human in the Loop approach to data annotation.

    Client

    Insurance provider

    Industry

    Insurance

    Date

    22.05.2024

    70%

    Less manual handling

    3x

    Faster turnaround

    100%

    Decisions traceable

    The Challenge

    Underwriting teams spent hours manually reading, classifying and re-typing information from submission documents. Volumes were growing faster than the team, and every manual step introduced the risk of costly errors.

    Our Solution

    We built a document automation pipeline that extracts and classifies the relevant data automatically, while routing low-confidence cases to a human reviewer. Every correction made by the reviewer is fed back into the model, so accuracy improves continuously without a separate labelling project.

    Results

    Straight-through processing for the majority of standard submissions

    Human effort focused only on genuinely ambiguous cases

    Continuously improving accuracy through reviewer feedback

    Full audit trail for every automated decision

    UnderwritingHuman in the LoopData Annotation

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