COSIBOT - chatbot for COVID-19

THE CHALLENGE

With the arrival of Coronavirus and COVID-19, countries all over the world were suddenly forced to face a pandemic. Unfortunately, some people did not have access to resources that would allow them to be better prepared to protect themselves and their loved ones in this health crisis. Lack of information, or just incorrect, could contribute to spreading the disease and put lives at unnecessary risk.

This was an area where Two Impulse could give a hand. In March 2020, through an intense team effort and with the help of partners, volunteers and other supporters, the Cosibot project was launched.

THE SOLUTION

Cosibot was a non-profit initiative that allowed for anyone, or any company, to install a free chatbot that provided answers about COVID-19. These were based only on reputable sources, like the World Health Organization or the Robert Koch Institute.

Lives were at risk and time was of the essence, so we wanted to help people as soon as possible. Our technical skills along with the team’s incredible dedication allowed us to develop and deploy the chatbot in under 2 weeks. It was the first multichannel chatbot dedicated to COVID-19 in the market. 

Users all over the world could interact with Helen (a virtual assistant) by writing or speaking questions in 4 languages (English, German, Spanish and Portuguese), on any website with the chatbot installed, Facebook Messenger, WhatsApp and via SMS.