Chatbots
REIMAGINE YOUR CUSTOMER SERVICE WITH A CHATBOT THAT YOUR CUSTOMERS LOVE
Chatbot
Conversational AI
Customer Experience
Large Language Models
A HIGH QUALITY CHATBOT ON YOUR WEBSITE HELPS YOU CREATE A SUPERIOR CUSTOMER EXPERIENCE. A BAD ONE DAMAGES YOUR BRAND.
Many customers already naturally look at the bottom right of a website looking for the help of a chatbot. Why? Customers appreciate that a bot saves them a long time searching on the website and can help immediately - provided it is well made!
Chatbots can be a great point of contact with your customers, if they are done right, and the right amount of resources is invested in it.
If you do it right, you will take the your customer journey and experience to the next level. Chatbots also offer great advantages for companies: no agent has to intervene to reply with repetitive questions. Customer service is relieved, costs fall, and the service level increases. Peak time handling is no longer a problem. The result is happier customers and happier agents! And if the bot doesn't know what to do, a handover from the bot to the agent can be carried out quickly and easily. Through clever use, conversion rates can even be optimized and thus sales increased. The result: a win-win-win situation!
Our tailor-made solutions rely on the latest technologies. As a highly specialized company, Two Impulse supports everything from conception to implementation.
Advantages
Be there for your customers
A chatbot can be made available on a website, on whatsapp or other messaging channels.
THE PROCESS
1. Concept and Design (2 weeks)
Selecting the topics that the chatbot should cover. For the optimal chat experience: we will work with you to develop a design that fits your brand and the website and optimize the chatbot's target group-specific approach.
3. Go-Live and Hypercare (3 months)
Your chatbot goes live and data starts being collected. The first few months, you will get a hypercare package that allows the chatbot to be improved on a daily basis.
2. Develop and Train (4-8 weeks)
In the stage, we will train the Natural Language Understanding model, develop the conversation flows, and integrate the chatbot with your relevant backend systems.
4. Continuosly Improve (long-term)
An excellent automation journey is a continuous process of improvement. There will always be new needs arising from your customers and your products or services. And we will take that journey with you, providing assistance, adding new features, improving conversations and optimizing integrations. Our AI expert support team will regularly analyze your dedicated Conversational AI solution and always look for ways to take you, and your customer service, to the next level.
Check out our demos
APPLYING CONVERSATIONAL AI IN DIFFERENT INDUSTRIES
Technology Agnostic
The best tool for the job
CASE STUDIES
WE WOULD LOVE TO LEARN ABOUT YOUR CHALLENGES AND VISION FOR THE FUTURE
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