Machine Learning
Predicting the best time to call customers using machine learning.
Client
Customer contact organisation
Industry
Services
Date
21.12.2022
+25%
Answer rate
-30%
Wasted call attempts
Daily
Model refresh
Outbound teams were calling customers at times that simply did not work, wasting agent hours on unanswered calls and frustrating customers.
A machine learning model learns from historical contact data which time window each customer is most likely to answer, and feeds those recommendations into the dialer.
Personalised contact windows per customer
Higher answer rates with the same team size
Fewer unwanted interruptions for customers
Continuous learning from every call outcome
Let's talk about how we can deliver measurable results for your organisation.
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