Customer Service
A chatbot developed together with NetCom BW, a telecom operator in Germany.
Client
NetCom BW
Industry
Telecommunications
Date
21.03.2022
24/7
Customer support
Top 10
Intents automated
Faster
Response times
As a growing telecom operator, NetCom BW faced rising volumes of standard service requests around contracts, connectivity and billing.
Together with NetCom BW we built a customer service chatbot that handles the most common enquiries in German, integrated with the operator's service processes and escalating smoothly to human agents.
Automated handling of high-volume enquiries
Consistent German-language service quality
Smooth escalation to human agents
Support available outside business hours
Let's talk about how we can deliver measurable results for your organisation.
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