Chatbots
Automating the IT Service Desk with conversational AI.
Client
Enterprise IT organisation
Industry
Technology
Date
10.04.2023
60%
Tickets deflected
24/7
Availability
<1min
Average resolution
The service desk was flooded with repetitive requests — password resets, access rights, standard how-to questions — leaving little capacity for the issues that actually needed expert attention.
A conversational assistant integrated with the existing ticketing and identity systems resolves the most common requests end to end, and hands over to an agent with full context when a human is needed.
24/7 resolution of standard requests
Automatic ticket creation and enrichment
Seamless escalation with full conversation context
Service desk capacity freed for complex work
Let's talk about how we can deliver measurable results for your organisation.
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